Terms and Conditions

Please read very carefully these terms and conditions before registering. By applying and providing invoicing details, the Participant accepts the following Terms and Conditions of Octopux Consulting’s training courses. If you do not accept these terms and conditions, please do not register.

These terms and conditions differ from those applied to Octopux Consulting’s customised training courses.

Any legal claim, action or proceeding arising from the use of the services provided shall be subject to the jurisdiction of the Courts of the Brussels Capital Region, Kingdom of Belgium.


i) Octopux Consulting and the European Commission

Octopux Consulting is not linked or related to the European Commission or to any European body or national government in any respect.

ii) Support from the EU

Octopux Consulting’s training courses are not supported by the European Union or any public funds and cannot be considered an official initiative of the European Union.


i) Training Material

All training material is protected by the Belgian copyright law. All training materials are for your own personal use and not for commercial use. They may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior permission of Octopux Consulting.

ii) Photographs, audio and video recording

Participants are allowed to take photographs during the course for personal use only. Making audio and video recordings are not allowed during the course and any participant caught taping any lectures or material will be asked to delete the recorded material. Should a participant refuse to delete the said material, Octopux Consulting reserves the right to dismiss that participant.


i) Freely available public information

Octopux Consulting does not resell or otherwise commercially exploit freely available public information and do not imply that this information is restricted or only accessible through www.octopux.eu or its other web platforms or its trainings. All interested parties are strongly advised to consult the official website of the EU at www.europa.eu, the websites of ministries, various helpdesks, etc. and/or any other official network, supporting organisation or EC representation before taking advantage of the services provided by commercial organisations.

ii) Information/content changing

  • Changes by the European Union
    Octopux Consulting will work to provide the most up-to-date information to the best of its capabilities but is not responsible for any losses, monetary or otherwise, incurred due to time lapses between the official changes in the European Union’s information sources and changes within the e-learning and training course material. Under no circumstances shall Octopux Consulting or any of its employees, partners or agents be held liable for any direct, indirect, incidental, special, consequential or other damages including, but not limited to, lost revenues or lost profits arising from or in connection with the use of the information provided or reached through www.octopux.eu or through training courses. No advice or information given by Octopux Consulting shall create any warranty or liability including, but not limited to, the accuracy, completeness or reliability of the content, text, graphics, links or other items accessed through or reached from or via the aforementioned website and training courses.
  • Changes by Octopux Consulting
    Octopux Consulting reserves the right to edit the content of the information provided in the courses at its own discretion, as well as the general price, and without notice. Indecent or otherwise unacceptable behaviour by a participant through Octopux Consulting’s communication channels (e-mail, social media platforms, website’s contact form, etc.) may result in the temporary or permanent dismissal of the participant to Octopux Consulting’s training courses. In the case of permanent dismissal, no refund will be given.


i) Confidentiality

All personal information provided will be kept strictly confidential and will not be redistributed in any way to third parties. The information provided will be used for accounting purposes, to inform users about changes to the websites, new and upcoming services and/or special services that are deemed beneficial to the user and/or his/her organisation.

ii) Personal rights

Octopux Consulting may take photographs, audio and video recordings during the scheduled events. These materials may be used for promotional purposes for future events and will not be used in an unprofessional manner. The Participants agree that photos may be taken and that they may be used for promotional purposes. Should a Participant wish to not have their photograph taken or used, they must make it clear to Octopux Consulting during the event.


i) Network monitoring

For site security purposes Octopux Consulting uses various software to monitor network traffic and identify any unauthorized access or attempts that may cause damage. Unauthorized attempts will be logged and reported to the authorities.

ii) Unexpected system downtime

Octopux Consulting has scheduled several downtimes for system maintenance. Unplanned or incidental downtimes may also occur. Octopux Consulting shall have no liability for the resulting inaccessibility or for any losses incurred (financial or otherwise) resulting from the planned or unplanned system downtimes.


A registration can be made via internet, mail, fax, or email. The registration is considered granted and legally binding if not rejected by the Octopux Consulting in writing within 2 (TWO) business days after receipt of registration. The registration will be supplemented by a booking confirmation via email. Partial bookings are only valid for seminars designed in modules.


Payment of the course fee is payable immediately upon receipt of the pro-forma invoice. Where payment is not received or lacking clear assignment to a participant prior to commencement of the course, Octopux Consulting may refuse the relevant participant’s participation in that course. The course fee, however, is still due immediately and can be claimed as part of a dunning procedure or legal action. In case of default of payment within the stipulated time period, default interest on arrears of at least 5% above the ECB base rate is due and payable. Octopux Consulting can claim higher damage for delay if and where proven. Equally, the participant may prove that a damage has not occurred or has had less effect than estimated by Octopux Consulting.

i) Payment methods

Payment shall be made by cashless bank transfer or by credit cards via Paypal; cash or cheques will not be accepted. Octopux Consulting is not liable for any loss of means of payment. The participant may only offset such claims against Octopux Consulting as are undisputed, legally recognised or recognised in writing by Octopux Consulting. The right of retention is only acceptable in accordance with a counterclaim based on the same contract.

ii) Pro-forma invoice

After applying to a course, the applicant receives an electronic pro-forma invoice via confirmation e-mail. The applicant can only modify the content of the pro-forma invoice by asking Octopux Consulting via e-mail or telephone. Octopux Consulting is responsible for modifying the pro-forma invoice if any mistake is found or any change is settled regarding the invoicing details.
– Other costs (if applicable) and discounts (e.g. Octopux Consulting Voucher) will be charged on the pro-forma invoice.

iii) Deadline of payment

Applying to a training course does not mean that the registration is completed. To ensure that the registration is completed and participation to a training course granted, the actual and complete training fee must be paid until a maximum of (15) fifteen calendar days prior to the start of the training course, unless stated differently on the pro-forma invoice. If the payment is not received by Octopux Consulting, the applicant is not allowed to take part in any event nor receive any training material.


i) VAT payment

VAT payment obeys the following conditions:
– For Belgian legal organisations: VAT is charged.
– For legal persons based in the EU possessing a EU VAT number, and for legal persons based outside the EU possessing a valid national tax number: no VAT is charged.
– For individuals: VAT is charged.
– For all legal entities without a VAT/tax number: VAT is charged.

ii) VAT number

Taxable organisations should certify their validation by their VAT number during the registration. Organisations based in the EU are needed to have an EC confirmed VAT number verified by the European Commission’s official VAT validation webpage: HERE. Octopux Consulting will not issue the original invoice without a verified EU VAT number.
Organisations without a valid VAT/tax number will be charged VAT of 21% on the invoice.


i) Cancellation by Octopux Consulting

Octopux Consulting reserves the right to cancel the training course. Octopux Consulting is responsible for ensuring that Participant receives the notification. All registered participants will be notified via e-mail or telephone in case of a course cancellation due to force majeure, due to speakers’ preventions, due to troubles at the chosen location or due to a low registration rate. Course cancellation notification due to a low registration rate is issued no later than one (1) week before the course date. Course fees are reimbursed in the cases listed above; however, reimbursement for travel expenses or work absenteeism is only granted in cases of intention or gross negligence by Octopux Consulting. Any reimbursement of travel expenses are to be considered as an exceptional goodwill gesture and form no future general obligation. In case of disturbances and/or interruptions, Octopux Consulting commits itself to solve or limit any problems that might occur in order to maintain and continue the course as planned.

ii) Cancellation by the Participant

The Participant has the right to cancel participation. Notification about the cancellation must be made via e-mail prior to the event. The Participant is responsible for ensuring that Octopux Consulting receives the notification.
Cancellation by the participant will be subject to cancellation charges as follows:
• 20 days or more prior to commencement of the course: service charge of 80,00 € net, subject to current Belgian VAT, payable immediately, course fee will be reimbursed,
• two (2) weeks to 20 working days prior to commencement of the course: only 50% of course fee net, subject to current Belgian VAT, will be refunded,
• non-attendance or cancellation less than two (2) weeks prior to commencement of the course: 100% of course fee net, subject to current Belgian VAT, will be retained by Octopux Consulting. This means that the fee will not be refunded.
Octopux Consulting gladly accepts without additional costs a substitute participant nominated in case of a cancellation if the substitute parti­cipant is registered at least five (5) working days prior to the commencement of the course.

The Participant has the right to reschedule his/her participation and register to another course. Rescheduling is possible only if communicated by the Participant to Octopux Consulting until a maximum of five (5) working days prior to the course date and only under the following conditions:
If the fee of the newly chosen course is higher than the fee of the original one: Participant must pay the difference in fee.
If the fee of the newly chosen course is less than the fee of the original one: Octopux Consulting reimburses the difference in fee.


All legally binding cases and agreements shall be governed and construed in accordance to the Laws of Belgium. As far as legally allowed, the contracting parties hereby submit to the exclusive jurisdiction of the courts of the Brussels-Capital Region, Belgium.

© Octopux Consulting. All rights reserved.

Shall you have additional questions, please read our FAQ, or contact us by using our contact form or by e-mail: info[at]octopux.eu

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